Personal information we collect from the people that visit our blog, website or store
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience. Your credit card information may also be collected through Paypal services, should you make a purchase from the store. We do not store any credit or debit card details on any of our systems.
When we collect information
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
How we use your information
Any of the information we collect from you may be used in one of the following ways:
1. To personalise your experience
2. To improve our website
3. To improve customer service
4. To process transactions
5. To administer a contest, promotion, survey or other site feature
6. To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How we protect your information
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
How we use ‘cookies’
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off it will turn off some of the features of the site.
We do not sell or trade to outside parties your Personally Identifiable Information. However, to operate effectively as a business, we may need to pass your information on to selected and trusted third-parties. The third-parties we may share information with are:
Mailchimp (for sending out our email newsletter)
Facebook (for targeted advertising)
In addition, any third-party to whom we may need to disclose personal information in order to comply with our legal, regulatory and statutory obligations. This may be as part of a legal process, (for example, in response to a court order or in response to a law enforcement agency’s request, or where they believe it’s necessary). This could be to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety, property or rights of any person. It could also include non-compliance with our website rules, or as otherwise permitted or any third-party where you’ve given your consent.
Please be assured that when we outsource any processes we ensure that any supplier or contractor has adequate security measures in place. We’ll also require them to comply with privacy principles as part of our contract with them.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 16 years old.
How to access, correct your information and withdraw consent.
You’re able to correct the information we hold about you as follows:
1. If you’re a customer, you can use our contact form to send in new details.
2. You’re able to change your preferences relating to marketing communications from us and withdraw your consent at any time, by letting us know or unsubscribing.
3. You may make a request to access your Personally Identifiable Information that’s held by us and maintained in our database. To do this you need to send in your request via our contact form.
4. You may also have the right to request erasure of personal information we hold about you, request restriction of processing of such information, object to the processing of such information, request a copy of such information in a portable format.